Last Updated: 4 April 2026
1. Introduction
Welcome to the Justroo Privacy Policy.
Justroo respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and store your personal data when you visit our website, create an account, purchase our products (including refurbished laptops, desktops, monitors and other tech), contact our customer support, or otherwise interact with us.
This Privacy Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Important information and who we are
Justroo is the controller for your personal data (referred to as “Justroo”, “we”, “us” or “our” in this Privacy Policy). Justroo is a subsidiary of Ivx.
Contact details:
- Organisation name: Justroo (a subsidiary of Ivx)
- Email address: legal@justroo.com
- Website: justroo.com
- Postal address: Registered in England and Wales (company number 17080224).
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
3. The data we collect about you
Personal data means any information about an identified or identifiable individual.
We may collect, use, store and share different kinds of personal data about you, including:
- Identity Data: first name, last name, username or similar identifier.
- Contact Data: billing address, delivery address, email address and telephone number.
- Payment and Financial Data: payment card details and payment status. Please note that card payments are processed by our payment processors; we do not store full card numbers on our systems.
- Transaction Data: details about payments to and from you, items ordered, returns, refunds, and order history.
- Technical Data: IP address, browser type and version, device information, time zone setting, location data (approximate), operating system and platform, and other technology on the devices you use to access our website.
- Profile Data: account login details, purchases or orders made by you, your preferences, feedback and survey responses.
- Usage Data: information about how you use our website, products and services.
- Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences, including records of consent where required.
4. How your personal data is collected
We collect personal data in the following ways:
- Direct interactions. You may give us personal data when you:
- create an account;
- place an order;
- request a return, refund or warranty support;
- contact customer support; or
- sign up to marketing communications (such as our newsletter).
- Automated technologies. As you interact with our website, we may automatically collect Technical and Usage Data through cookies and similar technologies.
- Third parties. We may receive personal data from third parties, such as:
- payment processors (confirmation of payment and anti-fraud signals);
- delivery/courier partners (delivery updates and address validation);
- analytics and advertising providers (where you have accepted relevant cookies/permissions, where applicable).
5. How we use your personal data (and our legal bases)
We will only use your personal data when the law allows us to. Under UK GDPR, the main legal bases we rely on are:
- Performance of a contract (Article 6(1)(b)) – for example, to take payment and deliver your order.
- Legal obligation (Article 6(1)(c)) – for example, to keep records required by tax and accounting rules.
- Legitimate interests (Article 6(1)(f)) – for example, to keep our site secure, prevent fraud, improve our services and provide customer support, provided our interests are not overridden by your rights.
- Consent (Article 6(1)(a)) – mainly for certain marketing communications and optional cookies/technologies, where required. You can withdraw consent at any time.
6. Purposes for which we use your personal data
We use your personal data for the following purposes:
- To create and manage your account (Identity, Contact, Profile).
- To process and deliver your orders (Identity, Contact, Transaction, Payment/Financial), including:
- processing payments;
- arranging delivery;
- sending order confirmations and delivery updates; and
- handling returns, refunds and warranty queries.
- To provide customer support and manage our relationship with you (Identity, Contact, Profile, Transaction).
- To keep our website and business secure (Technical, Usage), including fraud prevention and security monitoring.
- To improve our products and services using analytics and feedback (Usage, Profile, Technical).
- Marketing (with consent where required):
- If you opt in, we may send you marketing emails/SMS about Justroo products, offers and updates.
- You can opt out at any time by using the unsubscribe link in messages or by contacting us at legal@justroo.com.
7. Sharing your personal data
We may share your personal data with trusted third parties where necessary for the purposes in this Privacy Policy, including:
- Couriers and delivery partners (to deliver your order and provide tracking/updates).
- Payment processors (to take payments and help with fraud prevention).
- IT and hosting providers (to host and maintain our website and systems).
- Professional advisers (such as lawyers, accountants, auditors and insurers) where necessary.
- Group companies: other companies within the Ivx group, where appropriate (for example, group-level administration, reporting, or support).
- Authorities or regulators where we are legally required to disclose information.
- Business transfers: if we sell, transfer or merge parts of our business or assets, personal data may be transferred to the new owner, subject to appropriate safeguards.
We require third parties to respect the security of your personal data and to treat it in accordance with the law. Where third parties act as our processors, they may only process your personal data on our instructions.
8. Data security
We have appropriate technical and organisational security measures in place to protect your personal data. We limit access to personal data to employees, agents, contractors and other third parties who have a business need to know.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO and/or you where we are legally required to do so.
9. Data retention
We will only retain your personal data for as long as necessary for the purposes we collected it for, including legal, accounting, tax and reporting requirements.
Typical retention periods include:
- Order, payment and invoice records: kept for as long as needed to meet legal/accounting requirements (often up to 6 years).
- Customer support records: kept for a reasonable period to manage queries and potential disputes.
- Marketing records: kept until you opt out/unsubscribe or until we no longer need them.
- Cookie/analytics data: retained in line with our cookie settings and provider retention periods.
In some cases we may anonymise your personal data so it can no longer be associated with you, and we may use that anonymised information for lawful business purposes.
10. Your legal rights
Under UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data, including the right to:
- Request access to your personal data (a “data subject access request”).
- Request correction of inaccurate or incomplete personal data.
- Request deletion/erasure of your personal data in certain circumstances.
- Object to processing in certain circumstances (including where we rely on legitimate interests).
- Request restriction of processing in certain circumstances.
- Request data portability (to receive certain data in a structured, commonly used format).
- Withdraw consent at any time where we rely on consent (this will not affect the lawfulness of processing before withdrawal).
To exercise your rights, please contact us at legal@justroo.com. We may need to request specific information from you to confirm your identity.
11. Cookies
We use cookies and similar technologies to make our website work, to improve it, and (where applicable) for analytics and marketing.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.